Pepponi Fashion Brand Return Policy

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Last Updated: [03/03/2025]

 

At Pepponi, we strive to ensure your satisfaction with every purchase. If you are not entirely happy with your purchase, we're here to help. Please read our return policy carefully to understand your options.

 

1. Return Eligibility

1.1 Items Eligible for Return:

• Unworn and unused items

• Items with original tags and packaging

• Defective or damaged items

• Incorrect items received

 

1.2 Items Not Eligible for Return:

• Items marked as final sale

• Items returned after the specified return period

• Items not in their original condition

• Items with visible signs of wear or alteration

 

2. Return Period

You have 2 days from the date of receiving your order to initiate a return. After this period, unfortunately, we cannot process your return.

 

3. How to Initiate a Return

To initiate a return, please follow these steps:

 

3.1 Contact Us:

• Email our customer service at [contactpepponi@gmail.com] with your order number, the items you wish to return, and the reason for the return.

 

3.2 Return Authorization:

• Once your return is approved, you will receive a Return Authorization (RA) number and instructions on how to return the items.

 

4. Return Shipping

4.1 Shipping Costs:

• Pepponi will cover the return shipping costs for defective items, incorrect items, or items damaged during transit.

 

4.2 Customer Responsibility:

• Customers are responsible for return shipping costs for items returned for reasons other than defects, incorrect items, or transit damage.

 

5. Refunds

5.1 Refund Process:

• Refunds will be processed once the returned items are received, inspected, and approved.

 

5.2 Original Payment Method:

• Refunds will be issued to the original payment method used during the purchase.

 

5.3 Return Fees:

• If applicable, return fees or restocking fees will be deducted from the refund amount.

 

6. Exchanges

Unfortunately, we do not currently offer exchanges. If you need a different size or item, please initiate a return and place a new order.

 

7. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [pepponiclassic@gmail.com] with photos of the damaged or defective item, and we will assist you in resolving the issue.

 

8. Contact Us

If you have any questions or concerns regarding our return policy, please contact our customer service at [contactpepponi@gmail.com].

Thank you for choosing Pepponi - where your satisfaction is our priority!